> For the complete documentation index, see [llms.txt](https://docs.zephyrintel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zephyrintel.com/reference/error-and-validation-messages.md). # Error and validation messages What each message means and what to do about it. Messages are alphabetical. ### Messages | Message | Where it appears | What to do | | ---------------------------------------------------------------------------------------------- | -------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | | "Access denied to this customer. Your account may not have permission." | Customer Detail page | Contact your administrator. | | "Access denied to this tenant." | Asset Detail actions | Contact your administrator about your organization access. | | "An archived asset already uses this serial." | Duplicating an asset | Keep the suggested serial number or edit it, then confirm. | | "An asset with this serial number already exists." | New Asset wizard, or Asset Detail's Edit Asset Details | Choose a different serial number. | | "Authentication failed" | Sign-in screen (fallback message) | Try again with Microsoft. Contact your administrator if it continues. | | "Backend did not return accessToken" | Sign-in screen | Try signing in again. | | "Brand, model code, and file are required." | Documents, Upload Model Manual | Fill in all three fields before uploading. | | "Could not acquire Entra ID token for backend login" | Sign-in screen | Try signing in again. | | "Could not resolve email from Entra token" | Sign-in screen | Try signing in again. Contact your administrator if it continues. | | "Create organization endpoint not found. Expected POST /api/organizations." | Customers, New Customer form | Contact your Zephyr Intel contact. This is not something you can fix yourself. | | "Customer must be a tenant ID, not a name ("X"). Use tenant ID "Y"." | Bulk asset import | Replace the customer name with the organization ID shown in the message. | | "Customer not found: \" | Customer Detail page | Check the link, or return to the customer list. | | "Document identifier is missing." | Documents, editing or deleting a document | Reload the page and try again. | | "Document name is required." | Documents, Edit document dialog | Enter a name for the document. | | "Endpoint only accepts POST requests" | Your browser, after repeatedly using Back during sign-in | This is a Microsoft sign-in message, not a Signal error. Close the tab and start signing in again from the Signal login page. | | "Enter a baseline above $0" | Products, Set Aftermarket Potential wizard | Enter a dollar amount greater than zero. | | "Enter a valid date." | Asset Detail, Technical tab | Enter a date using the date field. | | "Failed to add contact. Please try again." | Customers, Add Contact | Try again. | | "Failed to add facility. Please try again." | Customers, Add Facility or Add Office | Try again. | | "Failed to add part" | Asset Detail or Empire View, adding a BOM part | Try again. | | "Failed to add variant." | Products, Add Variant | Try again. | | "Failed to apply potential" | Products, Set Aftermarket Potential wizard | Try again. | | "Failed to change account type" | Customers, Change account type | Try again. | | "Failed to create customer. Please try again." | Customers, New Customer form | Try again. | | "Failed to create product line." | Products, Add Product Line | Try again. | | "Failed to create technical bulletin. Please try again." | Customers, Create Technical Bulletin | Try again. | | "Failed to delete document." | Documents, Delete document dialog | Try again. | | "Failed to elevate products" | Administration, Organization Admin | Try again. | | "Failed to invite user. Please try again." | Customers, Portal tab | Try again. | | "Failed to load account owner options." | Customers, Edit Customer | Reload the page and try again. | | "Failed to load BOM" | Asset Detail or Empire View, BOM modal | Reload the page and try again. | | "Failed to load brands" | Documents, Model Manuals tab | Reload the page and try again. | | "Failed to load model manuals." | Documents, Model Manuals tab | Reload the page and try again. | | "Failed to load users (HTTP \)." | Administration, User Management | Try again. Contact support if it continues. | | "Failed to read file." | Uploading a customer logo | Try a different file. | | "Failed to remove alias. Please try again." | Customers, sales name aliases | Try again. | | "Failed to remove technical bulletin. Please try again." | Customers, Portal tab bulletins | Try again. | | "Failed to remove user. Please try again." | Customers, Portal tab | Try again. | | "Failed to save the week" | Visit Planning | Try again. Your change may not have saved. | | "Failed to save user" | Administration, User Management | Try again. | | "Failed to send invite. Please try again." | Customers, portal launch flow | Try again. | | "Failed to unhost" | Administration, Organization Admin hosts | Try again. | | "Failed to update asset details." | Asset Detail, Edit Asset Details | Try again. | | "Failed to update asset fields." | Asset Detail, Technical tab | Try again. The field keeps its previous value until it saves. | | "Failed to update contact. Please try again." | Customers, Edit Contact | Try again. | | "Failed to update customer. Please try again." | Customers, Edit Customer | Try again. | | "Failed to update document." | Documents, Edit document dialog | Try again. | | "Failed to update facility. Please try again." | Customers, Edit Facility | Try again. | | "Failed to update portal status." | Customers, Portal Settings | Try again. | | "Failed to update status" | Asset Detail or Empire View, Change Status dialog | Try again. | | "File is empty or has no data rows" | Any CSV or JSON import | Add at least one data row and re-upload. | | "File is too large." | Uploading a document | Upload a smaller file. | | "File too large. Max 2MB." | Uploading a customer logo | Use an image file under 2MB. | | "Forbidden. You do not have upload permission." | Uploading a document | Ask your administrator for upload access. | | "Identity provider token rejected (...)" | Sign-in screen | Try signing in again. Contact your administrator if it continues. | | "Install date cannot be in the future." | Asset Detail, Technical tab | Enter a date on or before today. | | "Invalid JSON format" | BOM import (JSON file) | Check that the file is valid JSON and re-upload. | | "Item {n}: missing partNumber" | BOM import (JSON file) | Add a part number to that item and re-upload. | | "JSON must be an array or an object with a "billOfMaterials" array" | BOM import (JSON file) | Fix the file's structure and re-upload. | | "Last maintenance cannot be before the install date." | Asset Detail, Technical tab | Enter a date on or after the install date. | | "Last maintenance cannot be in the future." | Asset Detail, Technical tab | Enter a date on or before today. | | "Merge failed. Please try again." | Customers, Merge Customer dialog | Try again. | | "Merge preview failed" | Administration, Organization Admin merge | Try again. | | "Missing required column: partNumber" | BOM import (CSV file) | Add a partNumber column to your file and re-upload. | | "Missing required columns: ..." | Bulk asset import or Bulk BOM upload | Add the missing columns named in the message and re-upload. | | "Name and email are required." | Customers, adding or inviting a portal user | Fill in both fields. | | "No access to Signal for this action." | Asset Detail actions | Contact your administrator; your account is missing Signal access. | | "No matching rows found for selection" | Empire View, bulk Export CSV | Choose at least one row on the current page before exporting. | | "No organization id on this user — simulation cannot scope data." | Administration, simulating a user | Stop the simulation and choose a different user. | | "No valid BOM rows with Parent ID and Serial Number were found." | Empire View, Bulk BOM Upload | Check that your file has both columns filled in for at least one row. | | "Part number is required" | Asset Detail or Empire View, adding a BOM part | Enter a part number. | | "Pop-up blocked. Allow pop-ups and try again." | Documents, "Open in new tab" | Allow pop-ups for Signal in your browser, then try again. | | "Remove serial numbers that do not belong to the selected customer." | Documents, Edit document or Upload dialog | Remove the serials that don't belong to the chosen customer, or change the customer. | | "Row {n}: customer must be a tenant ID, not a name ("...")." | Bulk asset import | Replace the customer name in that row with its organization ID. | | "Row {n}: missing partNumber" | BOM import (CSV file) | Fill in the part number for that row and re-upload. | | "Row {n}: missing required fields: ..." | Bulk asset import | Fill in the missing fields for that row and re-upload. | | "Select a brand." | Asset Detail, Technical tab | Choose a brand from the list. | | "Select a customer from the dropdown or clear the customer field." | Documents, Edit document or Upload dialog | Pick a customer from the list, or clear the field. | | "Select an equipment type." | Asset Detail, Technical tab | Choose an equipment type from the list. | | "Select serial numbers from existing options, or clear the serial input." | Documents, Edit document or Upload dialog | Pick from the suggested serial numbers, or clear the field. | | "Selected user has no organization id; cannot simulate scoped access." | Administration, User Management | Choose a different user to simulate. | | "Session expired. Please sign in again." | Asset Detail actions | Sign in again. | | "Signed-in identity does not match the account email. Try signing out and back in." | Sign-in screen | Sign out and sign back in with the matching account. | | "Too many files. Maximum 50 per batch." | Documents, Upload Documents | Upload files in smaller batches. | | "Unable to download document." | Documents | Try again, or check your connection. | | "Unable to open document." | Documents | Try again. | | "Unable to open PDF preview." | Documents | Try downloading the document instead. | | "Unauthorized. Please sign in again." | Uploading a document or BOM file | Sign in again. | | "Unknown customer tenant ID "X". Use a valid tenant ID from the customer list." | Bulk asset import | Look up the correct organization ID on the customer's page. | | "Unsupported file type." | Uploading a document | Use one of the accepted file types. | | "Unsupported format. Use PNG, JPEG, GIF, SVG, or WebP." | Uploading a customer logo | Use one of the accepted image formats. | | "You do not have access to archive this asset." | Asset Detail, Archive | Ask your administrator for access. | | "You do not have access to duplicate this asset." | Asset Detail, Duplicate | Ask your administrator for access. | | "You do not have permission to edit this customer. Please ask an organization owner or admin." | Customers, Edit Customer | Ask an organization owner or admin for access. | | "You do not have permission to edit this facility." | Customers, Edit Facility | Ask your administrator for access. | | "Your account does not have access to Signal. Contact your administrator." | Sign-in screen | Contact your administrator to request access. | | "Your account is not provisioned for this environment. Ask an admin to invite you." | Sign-in screen | Ask your administrator to invite you. |