> For the complete documentation index, see [llms.txt](https://docs.zephyrintel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zephyrintel.com/customers/sales-data-and-aliases/resolve-unmatched-netsuite-sales-names.md).

# Resolve unmatched NetSuite sales names

Some sales records come in under a customer name that does not match any account in Signal, often because the ERP name differs slightly from the one Signal uses. The Unmatched Sales Names queue lists these so you can map them to the right customer.

> **Screenshot placeholder:** the **Unmatched Sales Names** queue expanded on the Customers page, with one row showing its sale count, value and the customer search box.

### Steps

1. On the Customers page, open **Unmatched Sales Names** if it is not already expanded. It shows how many names are waiting and their combined value.
2. For a name, note the sale count, total value, and date of the last sale.
3. Use the search box to find the correct customer and choose it.
4. Click **Map** (it stays disabled until you choose a customer).

### What you see

Once you choose a customer, **Map** becomes active and shows a spinner while it saves. The name then drops out of the queue. That sale name is added to the customer as an alias, so its revenue and last order date roll up under that customer from then on.

### Notes

This queue only appears on desktop and tablet screens, and only when there is at least one unmatched name. If mapping fails, there is no visible error message today; try again or check with your Zephyr Intel contact if a name keeps reappearing.