> For the complete documentation index, see [llms.txt](https://docs.zephyrintel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zephyrintel.com/customers/customer-portal/pause-and-resume-a-portal.md).

# Pause and resume a portal

Turn a customer's portal access off temporarily, then turn it back on later.

### Steps

1. On the customer's Portal tab, click the gear icon to open **Portal Settings**.
2. Under **Portal Status**, click **Pause Portal** (if the portal is active) or **Resume Portal** (if it is paused).
3. Click **Close** when you are done.

### What you see

The badge on the Portal tab and in the header updates to **Portal: Paused** or **Portal: Active**. Pausing does not delete any of the customer's data; it only disables their access to the portal.

### Notes

If updating the status fails, Signal shows **Failed to update portal status.**

{% hint style="info" %}
The same Portal Settings panel also shows an **Asset Visibility** option, but changing it has no effect yet. Every portal user sees all assets.
{% endhint %}