> For the complete documentation index, see [llms.txt](https://docs.zephyrintel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zephyrintel.com/analytics/analytics-faq.md).

# Analytics FAQ

#### Why don't I see the Analytics section?

This feature may not be enabled for your organization. Ask your Zephyr Intel contact.

#### Why is the Aftermarket Analytics tab empty?

If your organization's sales data has not been connected, the Aftermarket Analytics tab shows its empty-state messages instead of sales figures. The Install Base Analytics tab does not depend on sales data and works independently.

#### Why does a customer show as "Unknown Customer"?

Signal could not match that equipment to a customer record. This can happen when the underlying asset record has no customer information attached to it.

#### Why does an address show as "Address unavailable"?

Signal found a customer for that row, but has no address on file for them.

#### Why is a Download CSV or View in Empire button grayed out?

Both buttons are grayed out when their card has no rows to export or scope, for example when a brand filter narrows a table down to nothing.